i am sparticus: Cross Department Traffic

Cross Department Traffic

So, after sorting out what I owed, getting a vague apology and paying it off, I thought it would all be over. Obviously not. My parents found a message on their answer machine (they still had yet to work out the art of ringing my phone) which asked me to ring O2 to sort out my credit details. So I did, the guy apologies because he forgot to ask for the security code. I give it, I hang up, the end. A week or so later, my parents found a message on their answer machine (they still had yet to work out the art of ringing my phone) which asked me to ring O2 to sort out my credit details. I ring the guy up, he says that my card didn't clear. Crikey! I think. Or I would have thought if I didn't know how much money was in my account. So I ask him to check the details, he does, they're correct. I say I'll go talk to my bank. My bank says that no-one has tried to charge me anything of that amount in the last three weeks, and that O2 or O2 online haven't billed me anything at all in the last three weeks. They say their is no reason for my card to be turned down.

So I ring the guy up again, he agrees to put my card through again. He later on rings me (on my mobile, finally) and tells me it when through. Hooray! Now that should be the last I hear of them right? Only I check my e-mail later that day to find an e-mail from a O2 customer support agent apologising for the time it has taken them to get back to me (between two months and three weeks, depending on which e-mail they are replying too) and saying I need to sort out my complaint with the debit collection people.

I'm tempted to ignore her, but I know if I do it'll just get worse. So I'm going to e-mail her back, and tell her everything. I look forward to hearing her reply (which I imagine, will come in four or five weeks time).

Like I say, some people have had no problems with O2 online (*cough* Alasdair *cough*), however I have had lots, and these are merely factual accounts of how things happen.